Service Level Agreement

Your must accept and agree the following terms and condition before Purchasing any product or services from supportlite.com

start and small hosting

Service For Startup & Small Hosting Companies

This service is only for small hosting companies and startup business individual who must have less than 50 Physical servers. If you have more than 50 servers , you may need to contact our sales before placing an order.

No Coding Support

No Coding Support

We won't provide any code editing or scripting support in server management plans. If you need script editing or coding support , you need to purchase development plans.

Response & Resolution Time

Response & Resolution Time

We provide 30 minute response and 5 hours resolution times for all our services.

additional charge

Additional Charge For addition Work

If you request a task that is out of scope of the service features, then all such works will be charged on hourly base.

3rd party

No Third-Party Support

Unless we explicitly agree otherwise in writing, we will only provide support to your Direct Customers and not to customers of any other company/entity. We reserve the sole right to decide which customers are Direct Customers and which customers are not.

Money Back Policy

Money Back Policy

We provide a 14 days money back guarantee for all our services, if you are not satisfied with the support .

Termination of Servic

Termination of Service

You may cancel the products or services at any time by providing us with the cancellation request. Since all fees are payable in advance, in order to avoid charges for a subsequent billing cycle, you need to cancel the service/product prior to the end of the current billing cycle. We recommend that you cancel your subscription (if relevant) prior to your next billing date, and also advise us of your intentions in writing prior to the end of your current billing cycle so that we know to cease providing the service, and then no further charges will be payable.

Prices and Plans

Prices and Plans

All prices and plans are subject to change with prior notice of 45 Days. Any change in monthly fees will apply to your next service period, but will not be payable for your current service period.