Support

Installation & Setup

We provide control panel software installation and initial setup services for your dedicated server or vps server. We support cpanel, directadmin and plesk control panels.

24x7 Help Desk

We provide support from our help desk on 24x7, around the clock. We also provide technical support from your helpdesk as per your server management plan features.

Response & Resolution

We provide 30 minute response and 5 hours resolution SLA. Most of the issues will be fixed within 1 hour time. Customized resolution SLA will be available for custom plans.

24x7 Server Monitoring

We provide 24x7 server monitoring service along with our server management plans. Your servers will be monitored by our inhouse custom software and monitoring teams.

Server Security

We provide server security, optimization and hardening services as per your management plan features. You can activate each features individually.

Disaster Management

We provide disaster management, spam mitigation and hacking investigation service as per your plan. You will have to check your server management plan features to know more.

Third party Software

We support third party control panel plugins and server software as per your server management plan. We also provide custom software installations based on hourly installation.

Migration

We provide account transfer, server migration and no downtime data transfer services. This service is based on your server management plan features.